听力收集
[p=30, 2, left][color=#000000][font=宋体]想说就说（四）—[/font][font=Times New Roman]25[/font][font=宋体]：[/font][font=Times New Roman]section 7: dealing with the customer complains [/font][/color][/p][p=30, 2, left][font=Times New Roman][color=#000000]Hello, is this EYG computers? [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Yes, it is. Sally Jo is speaking. How can I help? [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Actually, I’m calling to complain about your service, [/color][/font][font=Times New Roman][color=#000000]the computer I bought last week is faulty.[/color][/font][font=Times New Roman][color=#000000] [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Oh, I’m sorry to hear that, sir. What exactly is the problem? [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Well, basically, it doesn’t work. It doesn’t even start properly. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Oh, dear, I’ll do whatever I can. [/color][/font][/p][p=30, 2, left][font=宋体][color=#000000]详细解说：[/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]1.[/color][color=#000000]Sally Jo is speaking. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]2.
[/color][color=#000000]I’m calling to complain about your service. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’m just calling to say hello. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’m calling to ask you about party on Sunday. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]3.
[/color][color=#000000]The computer I bought last week is faulty. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I think there’s faulty wire somewhere. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]The camera I bought was over priced. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I was over charged. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]It turned out a piece of junk. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]4.
[/color][color=#000000]I’m sorry to hear that. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’m so sorry about that. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Oh, that’s terrible. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]5.
[/color][color=#000000]It doesn’t work. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Does this light work? [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]6.
[/color][color=#000000]It doesn’t even start properly. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I can not start my car. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]You have to push the start button to start the fax machine. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]7.
[/color][color=#000000]Oh, dear. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Oh, my god. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]God. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]8.
[/color][color=#000000]I’ll do whatever I can. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’ll see what I can do. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’ll look into this immediately. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’ll get someone on this right away. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000] [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000] [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000] [/color][/font][/p][p=30, 2, left][color=#000000][font=宋体]想说就说（四）[/font][font=Times New Roman]28-[/font][font=宋体]话急救包[/font][/color][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’m calling to complain. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’m sorry to hear that. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]It doesn’t work. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]It doesn’t even start properly. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I was over charged. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I can not start my car. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’ll see what I can do. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’ll do whatever I can. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]I’ll look into this right away. [/color][/font][/p][p=30, 2, left][font=Times New Roman][color=#000000]Oh, dear. [/color][/font][/p]
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