一封有效商务邮件的3大要素
[b]3 Elements of Effective Business Email[/b]Have you ever received an e-mail message saying something like this: “I need the first quarter sales reports” or have you sent such a message? There’s no greeting, no thank you, no signature, nothing to make the message look professional.
There are many people who use e-mail a [b]some sort of([/b][b]有一些)[/b]instant-messaging system. They think they can [b]dispense with[/b][b]（省略，放弃）[/b] basic communication principles by using a couple of smiles and an “lol”.
Like any form of communication, the business e-mail you send tells the [b]recipient(n.[/b][b]接收者)[/b] a great deal about you. The old “first impression” adage applies to email just a much as a face-to-face meeting. If you are inconsiderate in your email, that’s what people will remember about you. If you approach e-mail with professional business attitude, that’s how the reader will see you.
Every email you send should contain three basic elements:
[b]A Greeting[/b] – Even if it’s as simple as “Hi”, you start off your message with a positive tone. Mobile e-mail users might use a shorter greeting to save key strokes, while desktop users have opportunity to add a name to the greeting.
[b]Courtesy[/b] – If you require something from the recipient, ask politely. Learn the word please. Ask for the information; don’t demand.
[b]A Signature[/b] – Always end with a “Thank You” or “Sincerely”, then your name and business name. This is quite simple. Every e-mail client —whether desktop or mobile— has the option to set an automatic signature. Take a moment to configure that setting and every message you send will have a closing without having to type anything extra.
You don’t know what benefit may come from your next e-mail message. Make sure it is conveying the best impression of you.
你有没有收到过这样一份电子邮件内容如下：“我需要第一季度的销售报表”。或者你有没有发过这样的邮件？没有问候，没有感谢，没有署名，没有任何东西能够让这个邮件看上去是专业的。
有很多人把电子邮件作为一种即时聊天的系统来使用。他们认为他们可以用一串笑脸以及一个“lol”来免去基本的交流基本用语。
和任何形式的交流一样，你发出的商务邮件能够给接收者很多关于你的信息。过去的累赘说法“第一印象”和适用于面对面的会议一样适用于邮件交流。如果你在邮件中吊儿郎当，那么人们就会认为你是这样的人。如果你用很专业的商务态度发出邮件，读者就会这样看待你。
你发的每一封邮件里应该包含三个基本要素：
[b]问候[/b]——就算是很简单的“Hi ”，也让你的邮件以一个积极的语调开始。手机邮件使用者可以使用简化的问候语来节省字节，而使用电脑发邮件的就可以在问候中加入姓名。
[b]礼貌用语[/b]——如果你向收信人提出什么要求，请礼貌地提出。学会说请。询问信息；而不是索要。
[b]署名[/b]——结尾一定要以“Thank You”或“Sincerely”,，再加上你的名字以及公司名字结束。这很简单。每一个邮件使用者——无论是电脑还是手机上的——有选项能够设置自动署名。花一点点时间设定好，你发出的每封邮件都无需你手动输入就会有署名。
你不知道你下一封邮件会有什么收益。保证它为你建立了最好的形象。
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