四级练习2012.03.15
[audio]http://sound.yywz123.com/tingbbs/cet4/cet420120315.mp3[/audio]Complaining about faulty goods or bad services is never easy. (1)_________________________________or does not do what was claimed for it, you are not asking for a favor to get it put right.
Complaints should be made to a responsible person. (2)_________________________________. In a small store the assistant may also be the owner so you can complain direct. In a chain store, ask the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later. If you do not want to do it in person, write a letter. (3)_________________________________. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article.
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