四级练习2013.12.07
[audio]http://sound.yywz123.com/tingbbs/cet4/cet420131207.mp3[/audio]The way to complain is to act (1)___________________. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but(2)________________. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. (3)____________ Shouting or acting rude will get you nowhere. But also be firm in making your complaint.
**** Hidden Message ***** dignity polite and important
firm request to see the manager
be polite
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