今日英语情景对话推荐:处理产品投诉 11.14
[url=http://talk.oralpractice.com/article_13847.html]去原文收听听力[/url][color=#444444]A:Mr. Wilson. We very regret the mistakes in goods. I am very sorry and we are responsible for the mistake.
威尔森先生,我们对于货物中出现的错误感到很抱歉。这次的差错我们负责,非常抱歉。
B:We have no choice but to hold you responsible for the loss we sustained.
对于所遭受的损失,我们不得不要求你们负责。
A:The first problem is supposed to be solved after the investigation. About the second problem, I admit it's our fault, so we will exchange all merchandise that falls short of our sample.
第一个问题调查清楚之后才得以解决。第二个问题,我承认是我们的失误,我们会无偿调换所有与样品不符的货物。
B:Well. I hope there won't be such things.
好。我希塑这样的事情不会再发生。
A:I can assure you that such a thing today will never happen again in future delivery. We have made the plan to improve the package of our exported goods.
我可以保证这种事情再也不会发生。我们已经制定计划以加强我们出口货物的包装质量。
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