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白骨精Office经典口语记录:电话响了怎么办

作为新人,如果电话响了,你是接还是不接呢?不接显得不太好,那接了又该说些什么呢?于是我们就在心里默默的祈祷电话不要响,其实不用怕,等你学会了这些经典的电话用语和表达,你也能很优雅的接听电话。

1.新人开口第一句:介绍
经典表达:
Good morning. I’m new here. Please let me introduce myself.
早上好。我是新来的。我先自我介绍一下。
举一反三:
Hello, my name is XXX.
You can call me XXX.
Would you please introduce me to others? (如果你不好意思自我介绍的话,那就让HR或者你的直属上司来帮你介绍吧。)
2.新人开口第二句:寒暄
经典表达:
Nice to meet you.
很高兴认识你。
举一反三:
Glad to see you.
Please to meet you.
I’ve heard a lot about you. (这句翻译成中文就是久仰大名,适合于见到某位“业界大牛”时恭维对方。)
3.新人开口第三句:公司规定
经典表达:
What are our rules about punching?
公司上下班打卡有什么样的规定?
举一反三:
Are there any rules on the dress code I should follow?
Could you tell me our policy on the safety manual?
Sorry, I don’t know the rules.
4.新人开口第四句:工作内容
经典表达:
Would you like to tell me my work duties?
你能告诉我,我的工作职责是什么吗?
举一反三:
Could you please tell me some basic responsibilities about my job?
Can you tell me what my specific work is?
Would you give me a brief introduction about my job description?
5.新人开口第五句:在哪里?怎么用?
经典表达:
Excuse me, could you please tell me where the copy room/meeting room/rest room is?
打扰一下,能不能请你告诉我复印室/会议室/盥洗室在哪?
举一反三:
I’m sorry to bother you. Can you tell me how do I use this copy machine/fax machine/overhead projector?
Do you know where i can get the paper shredder/hole-puncher/scanner?
Can you help me with the form?
6.新人开口第六句:能帮我个忙吗?
经典表达:
May I ask you a favor?
我能请你帮个忙吗?
举一反三:
Do you mind if I ask you a favor?
Could you do me a favor?
Would you please give me a hand?
May I ask you something?
7.新人开口第七句:谢谢帮忙
经典表达:
You’ve really helped me a lot.
你真是帮了我大忙。
举一反三:
Thank you for your help.
That’s very kind of you.
Thank you so much.
Many thanks.
8.新人开口第八句:你能再给我说一次吗?
经典表达:
Can you explain that again for me?
你能再给我解释一次吗?
举一反三:
I’m sorry I didn’t catch your meaninging. Did you mean XXX?
Excuse me, what you are saying is XXX?
Would you please say it once more?
9.新人开口第九句:我不清楚,我帮你找个知道的人吧。
经典表达:
It might be difficult for me to meet your requirements, but let me find someone who will take care of it for you.
我想我大概没法满足您的要求,让我为您找一个可以帮助您的人来吧。
举一反三:
I don’t know the answer to your question. If you don’t mind waiting for a moment, I will find someone who does to help you.
10.新人开口第十句:告别,明天见
经典表达:
See you tomorrow.
明天见。
举一反三:
Good bye.
Bye-bye

thx..it is very good.

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这算是标题党么……

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接了介绍自己干嘛,直接问好,然后问有什么事嘛
没事人家打你电话干嘛,介绍自己纯粹浪费时间啊。。。

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