W: Hello, Mr. Summerfield. How are you today?
M: Very well. Thank you, Ms. Green.
W: What can I do for you?
M: Well, unfortunately, there is a problem with the order we received from you yesterday. (1)_____________________.
W: Oh, dear, that’s bad news. I’m very sorry to hear that, and you don’t know how many packs are without manuals?
M: No, because we haven’t opened every pack. But in several of those that have been opened there are none, no manuals.
W: I’m very sorry about this inconvenience, Mr. Summerfield. (2)_________________________, and the manuals should arrive tomorrow or the day after at the latest.
M: All of them, right?
W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack.
M: Yes. Yes, I see. That would be great.
W: Please accept our apologies for this mix-up. (3)_______________________________.
M: Right. Thanks for your swift action.
W: Not at all. Thank you and goodbye for now. Do call if there is anything else.
M: All right. Thank you. Goodbye, Ms Green.
W: Goodbye.
it is seems we would not ...to support the telephone system.
wil send out the manual this afternoon b ..mail entirely of our cause.
I sure there are everythig possible ..to find out why the mistake happened
1)It seems we've not received the right quatity of manuals to support the telephone system
2)We'll sent out the manuals this afternoon by express mail entirely and out cost
3)I sure you will to everything possible to find out why the mistake happened
发表于 2011-6-14 17:08
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发表于 2011-6-14 23:07
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