四级练习2013.12.07 expect, suppose, problem, manager, restaurant

Rebecca949

The way to complain is to act (1)___________________. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but(2)________________. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. (3)____________ Shouting or acting rude will get you nowhere. But also be firm in making your complaint.

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longyuan

dignity polite and important
firm request to see the manager
be polite