"These services need to be distinct enough so that they don't enter price competition. And that's exactly the problem. In Kenya, if you provide English-speaking call center operations, then you do nothing different than the Filipinos or India, and there's no way you can compete on costs," said Manning.________________ Manning 说:"这些服务需要有足够特别之处,以避免价格竞争.这就是问题所在.如果在肯尼亚提供英语呼叫中心业务,和菲律宾或印度没有区别,且无法在成本上取得优势."
