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-I realize that you are a very busy man, Mr. Emory. And I'm sorry to take up your time.
-I don't mind it at all, Ms. Worker. Just tell me how I can help.
-Well, you know I've been dealing with your company for a long time. And I'm really disappoint by the service recently.
-I am very sorry to hear that, Ms. Worker. Please tell me about it.