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So what happened, Madam?
Well, I saw this old man. He was holding his bag like this. He just left the bank and I was still queuing up to collect my money. But I was near the door. This young man came running past him and tried to get the bag.
And they both fell down?
Yeah, and the young man run away and poor old man sat on the side walk, still holding his bag tightly, and we managed to help him up. Now, can I go back to collect my money?
Would you mind coming with us, Madam? We need more information.