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A: May I help you?
B: Yes, I would like to check in.
A: Do you have a reservation?
B: Yes, my name is Carol Jiang. That’s pelled J-I-A-N-G.
A: I’m sorry Ma’am; I can't find anything under that name. Do you have your confirmation number?
B: No. I don't have it with me .but I know I have a reservation. My husband made it for me last month.
A: Well, let me look again, how do you spell your first name ma’am?
B: Carol, C-A-R-O-L
A: I don’t find a Carol in the computer for today. I have Carol Lassen here, but that reservation in is for next Monday.
B: No, that’s not me. My name is Jiang, not Lassen. My husband reserved for me.  
A: Are you sure he used your name ma’am? Maybe he reserved it under his name.
B: uh….his name is Lin, L-I-N.
A: I’m sorry, I have nothing here.
B: Miss, I know he made this reservation for me
A: Hmm…let me try something, wait, I have a reservation for someone named Jang here, but it’s spelled J-A-N-G, it’s not spelled J-I-A-N-G. It’s for Mr. C. Jang.
B: oh, that must be me; probably they typed the name wrong. My husband’s English isn’t so good.
A: Yes, sometimes it happens ma’am. That‘s why it’s always good to carry your confirmation number. I’m sorry about the inconvenience.
B: It’s OK, it’s probably my husband’s fault. Is there a pool in this hotel?
A: Yes, of course, the pool is open until 10 pm, so you still have about 45 minutes.
B: Good.
A: Here is your key, your room number is 379. You can find the elevators just around the corner there, down the hall. Enjoy you stay, ma’am.