Lesson III. Using the Telephone 1 Telephone, Lesson, Using, III

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Part One

Making telephone calls is an important part a secretary's work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

MR SHELLI: I'd like to speak to Mr Kola of the National Bank, would you get him on the phone,please?

MARIA: Certainly, I'll do it at once, Mr Shelli. (TO HERSELF) Now what's Mr Kola's number? Ah,here it is ... five, three, zero, double six. (LIFTS PHONE)

ROSE: Switchboard, can I help you?

MARIA: Good morning, Rose. Maria here. Could I have an outside line,please?

ROSE: Oh, hello, Maria. Hold the line a moment. (DIALLING) There you are, you've an outside line now, you can hear the dialling tone.

MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.

(RINGING)

2ND OPERATOR: National Bank.Good morning,can I help you?

MARIA: Good morning, would you put me through to Mr Kola please?

2ND OPERATOR: MR Kola? Certainly. Who's calling him?

MARIA: Mr Shelli of Modern Office Limited would like to speak to him.

2ND OPERATOR: Thank you. Hold the line, please.

(PHONE)

MR KOLA: Kola speaking.

2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

MR KOLA: Thank you, Operator, put him through, please.

MARIA: Mr Kola?

MR KOLA: Kola speaking.

MARIA: Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I'll hand you over. Mr Shelli?

MR SHRALLI: Yes?

MARIA: Mr Kola's on the line now, Mr Shelli. Will you take it in here please?

MR SHELLI: Thank you Maria. Hello, is that Mr Kola?

MR KOLA: Good morning, Mr Shelli.

MR SHELLI: Ah, good morning, Mr Kola, how are you?

MR KOLA: Fine, thanks, and you?

MR SHELLI: Very well, thank you.

MR KOLA: I'm glad to hear it. Well, what can I do for you, Mr Shelli?

MR SHELLI: Well, I'm going to Europe next week and I'd like some travellers cheques. 7,000 dollars say?-

MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you're going to Europe, are you?

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Test(1)

Listen again to Maria asking for Mr. Kola. Afterwards you play the part of Maria, asking the operator of the National Bank to put you through to Mr. Kola.

Operator:National Bank Good. morning, can I help you?
Maria:
Operator:Mr Kola? Certaintly. Who's calling him?
Maria:
Operator:Thank you. Hold the line, please.

Test (2)

In this test section you are going to be an international Operator. First listen to Opal booking a call, and then you will be the Operator.

Opal:Good morning. I'd like to book a personal call to Rome, please. This is Dongali 52 364, Modern Office Limited.
Operator:
Opal:Rome 35 56 75.
Operator:
Opal:Mr. Frascati.
Operator:
Opal:Yes, that's right. Can I book the call for 11:00?
Operator:
Opal: Thank you very much.

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Part Two

Mr Ballito, the Managing Director of Modern Office Limited often has to make international telephone calls to his customers in other countries.Today he asks his Secretary Opal to book a call to Mr Frascati in Rome.

MR BALLITO: I'd like to speak to Mr Frascati in Rome at about 11.00 our time. Would you book a call to him, please, Opal.

OPAL: Certainly, Mr Ballito. I'll ask Rose to connect me with the International Operator and book the call. Shall I make it
a personal call?

MR BALLITO: Yes, I think so. It's a waste of money to pay for the call if Mr Frascati is out. Do you know the number?

OPAL: Yes, I have it here. It's Rome 35 56 75.

(LIFTS RECEIVER, DIALS NUMBER) ROSE: Switchboard.

OPAL: Oh good morning, Rose, would you put me through to the International Operator, please. I want to book a call to Rome for Mr Ballito.

ROSE: Certainly, I' m putting you through now. (CLICK RINGING) It's ringing now, Opal.

OPAL: Thank you ...

(RINGING TONE CONTINUES, THEN STOPS)

INTERNATIONAL OPPRATOR: International Operator.

OPAL: Good morning. I'd like to book a personal call to Rome, please.This is Dongali 52364, Modern Office Limited.

INTERNATIONAL OPERATOR: Dongali, 52 364.What number in Rome, please.

OPAL:Rome 35 56 75.

INTERNATIONAL OPERATOR:35 56 75 ... what name?

OPAL:Mr Frascati.

INTERNATIONAL OPERATOR:Rome 35 56 75, Mr Frascati.

OPAL: Yes, that' s right. Can I book the call for 11-00?

INTERNATIONAL OPERATOR: 11:00 yes, that should be all right. I'll ring you back when the call is,. expected.

OPAL: Thank you very much.
(REPLACES RECEIVER)
(TO BALLITO) The operator is going to ring back when the call is expected.

MR BALLITO: Well, that's fine, thank you Opal.

(PHONE RINGS)

OPAL: Mr Ballito's office.

INTERNATIONAL OPERATOR: Your personal call to Mr Frascati in Rome is expected within a few minutes.

OPAL: Thank you, operator. Mr Ballito, your call to Mr Frascati is expected within a few minutes.

MR BALLITO: Thank you, Opal.

INTERNATIONAL OPERATOR: Hello --. Is that Mr Frascati?

MR FRASCATI: Mr Frascati speaking.

INTERNATIONAL OPERATOR: I have a personal call for you, Mr Frascati, from Dongali. Hold the line please.Go ahead, speak up. caller,Mr Frascati is on the line.

OPAL: Mr Ballito, Mr Frascati is on the line

MR BALLITO: Thank you, Opal. Hello? Mr Frascati? Mr Frascati! Mr Frascati?