口语实战演练：如何转接客户来电(3) 口语, 实战, 客户, 来电, 演练

幽幽草

A: Madison Industries. This is Cathy Winer speaking. Can I help you?
　Madison工业，我是Cathy Winer, 我能帮您吗？
B: Good afternoon. Could you connect this call with Mr. Black, please?
　下午好，麻烦你接到Black先生，好吗？

A: May I know who’s calling?
　请问您是哪位？
B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.
　这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
　对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗？
B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
　我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。

A: OK. Then, would you please hold the line? (one minute later)
　好的，请你别挂机。（一分钟后）
Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.
　Fox小姐，电话接通了，Black先生可以和你通话了，请吧。
B: Thank you for your kind assistance, Ms. Winer
　非常感谢你的善意帮助，Winer小姐。
A: You are welcome.
　别客气。