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打电话时,你可以这样说。。。

本帖最后由 evaxiaofan 于 2010-11-29 11:19 编辑

Useful telephone vocabulary and phrases in English

►Making contact
  • Hello/Good morning/Good afternoon ..
  • This is John Brown speaking.
  • Could I speak to .......... please?
    I'd like to speak to .......... please.  
  • I'm trying to contact ..........


►Giving more information
   •  I'm calling from Tokyo/Paris/New York/Sydney
   
•  I'm calling on behalf of  (Mr. X ...)

►Taking a call
   •  X speaking Can I help you?

►Asking for a name/information

   •  Who's calling please?
   •  Who's speaking?
   •  Where are you calling from?
   •  Are you sure you have the right number/name?

►Asking the caller to wait

   •  Hold the line please
   •  Could you hold on please
   •  Just a moment please

►Connecting

   •  Thank you for holding
   •  The line's free now  ..... I'll put you through
   •  I'll connect you now / I'm connecting you now.

►Giving negative information
  • I'm afraid the line's engaged.   Could you call back later?
  • I'm afraid he's in a meeting at the moment
  • I'm sorry.  He's out of the office today / He isn't in at the moment.
  • I'm afraid we don't have a Mr/Mrs/Miss ... here
  • I'm sorry.  There's nobody here by that name.
  • Sorry.  I think you've dialled the wrong number.
               I'm afraid you've got the wrong number.

►Telephone problems
   •  The line is very bad.  Could you speak up please?
   •  Could you repeat that please?
   •  I'm afraid I can't hear you.
   •  Sorry.  I didn't catch that.  Could you say that again please?

►Leaving/taking a message

   •  Can I leave/take a message?
   •  Would you like to leave a message?
   •  Could you give him/her a message?
   •  Could you ask him/her to call me back?
   •  Would you like him/her to call you back?
   •  Could you tell him/her that I called?
   •  Could you give me your name please?
   •  Could you spell that please?
   •  What's your number please?

回复 8# Renee88128


   

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good!

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回复 6# jasonyug


    you are welcome, i am glad it is of use to you~!~

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good for me ,thanks Eva

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回复 3# yujason


    It is my pleasure~~

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回复 2# xiaomeixin


    Thanks for your applause~~

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thk for you supporting~~
it's very useful..

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