ivylee

现代酒店英语实务教程 04（check out 结账退宿）

Cashier: Good morning sir, may I help you?
Guest: Yes, I would like to check out.
Cashier: Certainly Sir, may I have your room key please?
Guest: Here it is.
Cashier: Just a moment please, I will drive up your bill for you. Mr. Johnson, your bill totals 550 dollars, how would you like to make the payment?
Guest: By credit card, do you accep Visa?
Cashier: Yes, Mr. Johnson.
Guest: Here you are.
Cashier: Could you sign here please?
Guest: Sure.
Cashier:Thank you Mr.Johnson, here is your card and receipt. Have a nice trip.

常用句型百宝箱

一、结账基本应对

1.Just a moment please, the cashier will have your bill ready in the moment
请稍等，收银员会马上准备好您的账单。

2.I will calculate your bill for you / I will draw your bill for you
我帮您结算账单。

3.Thank you for waiting Mr. , here is your bill, would you like to check it?
让您久等了先生，这是您的账单，您要核对一下吗？

4. Would you like to break down your bill?
您的账目要细分吗？

5. That’s much more than I expected.
那比我预料中的要超出许多呢

6.Shall I explain items for you?
要我解释什么收费款项吗？

7.If you think there is any erro in your bill, we can check it for you.
如果您认为账目有错，我们可以为您核对一下。

8.L stands for laundry, and T means telephone call charge.
L 表示洗衣费，而T表示电话费

9.I am afraid that it is not enough to cover the amount./ I am afraid it can not cover the amount
恐怕那不够付账

10.How would you like to settle the bill? / How would you like to make payment?
您打算如何付款呢?

11.In cash, by credi card, by traveller’s check
用现金，用信用卡，用旅行支票

12.May I have an invoice?
可以给我开张发票吗？

13.Certainly, sir, may I know the name of your campany?
当然可以，先生，请问贵公司宝号？

14．Here is your change and receipt./ Here is your change and invoice.
这是你的零钱和收据，这是你的零钱和发票

15.I will call the bellman to take your baggage down.
我会叫个服务员把您的行李拿下来。

由第三方付款的结账退宿

1. You bill will be paid by... company/ company has arranged to pay your bill.
您的账单由某某公司支付，

2.Could you make out 2 separate bills for me?
可以给我分开两张账单吗？

3. What charges did these bill cover with?
请问每张账单包括哪些费用？

4.One bill covers the room rate and telephone rate,they are paid by our company.
一张账单包括房费和电话费，这些是由我们公司支付的。

5.May I have your signature please?
请您签个名好吗？

6.Could you sign your name here please?
请您在这儿签名好吗？

7．May I have your two business card please？
请给我两张名片好吗？

兑换外币

1.I would like to change US dollar to RMB
我想把这些美元兑换成人民币

2.Could you fill out this form please?
请您填写这张表格好吗？

3.Exchange US dollar to RMB, it is 100 to 823 RMB, they will give you RMB YUAN
美元兑人民币的兑换率是100比823，那就是说该给您元人民币

4.Would you like it small or large bill?
您想要小额的还是大额的钞票？

5.Please keep the receipt, you have to produce this when you want to change the money back.
请保管好收据，您要换回钱币时需要出示它。

6.I am afraid that we only offer one way change.
恐怕我们只提供单项兑换。

7.We have changed limit of US dollar between 7pm to 8am
在晚上7点到早上8点之间我们有美元的兑换限额。

8.You may go to the Bank of China to change your money.
您可以在中国银行进行兑换

9.If we change large amount, our cash supply wents out to unavailable to other guests.
如果我们兑换大额的款项而造成资金短缺，那么我们就无法为其他的客人提供服务了。

10.We hope you can understand.
希望您能谅解

付款时出现问题

1.I am sorry that we are not allow to accept personel check.
对不起，我们不能接受个人支票

2.I am sorry but we don’t accept the personel check according to the hotel policy.
对不起，根据酒店的规定，我们不收个人支票。

3.I am afraid this currency is not accepted in our hotel.
我们恐怕不能接受这种货币。

4.The figures and the words on the check do not agree.
这个数字和您支票上写的英文不相符。

5. The credit limit set by the visa card office is 1500 us dollars.
维沙卡的信用限额是1500元美金

6.We need their permission to extend credit over that amount.
如果数目超出那个限额，我们就需得到他们的允许。

7.Will you like to settle the difference in cash?
您愿意用现金支付差额吗？

8.I am afraid we have not credit arrangement with your company ,madam, you may pay by these credit cards instead.
女士，我们与贵公司恐怕没有信用贷款的协定，您可以改用这些信用卡中的任何一种来付款。

关于延迟退宿

1.        If you check out after the 12 noon, you have to pay half rate.
如果您在中午12点钟后退宿，就得付半天的房费。

2.        If you check out after 6pm, you have to pay the full rate.
如果您在下午6点钟后退宿，就得付一天的房费。

算错了账款

1.I am sorry to hear that.
很抱歉听到您这么说。

2.I will check it with the department concern, would you mind to wait for a minute?
我去跟有关部门核对一下，您介意等一会儿吗？

3.        There is been an erro.
是我们搞错了。

4.I neglect the detail when I draw your bill.
我在开账单时忽略了那个细节。

5.I will correct your bill.
我来把您的账单改过来。

6.We correct your bill by deducting 180yuan from the total.
我们将账单改正过来，从总额中减去180元。

7.Here is the money you overpaid.
这是您多付的钱。

送别客人

1.        Have a nice trip.
祝您旅途愉快。

2.        We hope you enjoy your stay.
希望您在这儿住的愉快。

3.We hope you have a pleasant stay , Madam. We hope you have a enjoyable stay, Madam.
希望您在这儿住的愉快，夫人。

4．We look forward to serving you again.
我们期待再次为您服务。

ivylee

现代酒店英语实务教程 04（check out 结账退宿）

Cashier: Good morning sir, may I help you?
Guest: Yes, I would like to check out.
Cashier: Certainly Sir, may I have your room key please?
Guest: Here it is.
Cashier: Just a moment please, I will drive up your bill for you. Mr. Johnson, your bill totals 550 dollars, how would you like to make the payment?
Guest: By credit card, do you accep Visa?
Cashier: Yes, Mr. Johnson.
Guest: Here you are.
Cashier: Could you sign here please?
Guest: Sure.
Cashier:Thank you Mr.Johnson, here is your card and receipt. Have a nice trip.

常用句型百宝箱

一、结账基本应对

1.Just a moment please, the cashier will have your bill ready in the moment
请稍等，收银员会马上准备好您的账单。

2.I will calculate your bill for you / I will draw your bill for you
我帮您结算账单。

3.Thank you for waiting Mr. , here is your bill, would you like to check it?
让您久等了先生，这是您的账单，您要核对一下吗？

4. Would you like to break down your bill?
您的账目要细分吗？

5. That’s much more than I expected.
那比我预料中的要超出许多呢

6.Shall I explain items for you?
要我解释什么收费款项吗？

7.If you think there is any erro in your bill, we can check it for you.
如果您认为账目有错，我们可以为您核对一下。

8.L stands for laundry, and T means telephone call charge.
L 表示洗衣费，而T表示电话费

9.I am afraid that it is not enough to cover the amount./ I am afraid it can not cover the amount
恐怕那不够付账

10.How would you like to settle the bill? / How would you like to make payment?
您打算如何付款呢?

11.In cash, by credi card, by traveller’s check
用现金，用信用卡，用旅行支票

12.May I have an invoice?
可以给我开张发票吗？

13.Certainly, sir, may I know the name of your campany?
当然可以，先生，请问贵公司宝号？

14．Here is your change and receipt./ Here is your change and invoice.
这是你的零钱和收据，这是你的零钱和发票

15.I will call the bellman to take your baggage down.
我会叫个服务员把您的行李拿下来。

由第三方付款的结账退宿

1. You bill will be paid by... company/ company has arranged to pay your bill.
您的账单由某某公司支付，

2.Could you make out 2 separate bills for me?
可以给我分开两张账单吗？

3. What charges did these bill cover with?
请问每张账单包括哪些费用？

4.One bill covers the room rate and telephone rate,they are paid by our company.
一张账单包括房费和电话费，这些是由我们公司支付的。

5.May I have your signature please?
请您签个名好吗？

6.Could you sign your name here please?
请您在这儿签名好吗？

7．May I have your two business card please？
请给我两张名片好吗？

兑换外币

1.I would like to change US dollar to RMB
我想把这些美元兑换成人民币

2.Could you fill out this form please?
请您填写这张表格好吗？

3.Exchange US dollar to RMB, it is 100 to 823 RMB, they will give you RMB YUAN
美元兑人民币的兑换率是100比823，那就是说该给您元人民币

4.Would you like it small or large bill?
您想要小额的还是大额的钞票？

5.Please keep the receipt, you have to produce this when you want to change the money back.
请保管好收据，您要换回钱币时需要出示它。

6.I am afraid that we only offer one way change.
恐怕我们只提供单项兑换。

7.We have changed limit of US dollar between 7pm to 8am
在晚上7点到早上8点之间我们有美元的兑换限额。

8.You may go to the Bank of China to change your money.
您可以在中国银行进行兑换

9.If we change large amount, our cash supply wents out to unavailable to other guests.
如果我们兑换大额的款项而造成资金短缺，那么我们就无法为其他的客人提供服务了。

10.We hope you can understand.
希望您能谅解

付款时出现问题

1.I am sorry that we are not allow to accept personel check.
对不起，我们不能接受个人支票

2.I am sorry but we don’t accept the personel check according to the hotel policy.
对不起，根据酒店的规定，我们不收个人支票。

3.I am afraid this currency is not accepted in our hotel.
我们恐怕不能接受这种货币。

4.The figures and the words on the check do not agree.
这个数字和您支票上写的英文不相符。

5. The credit limit set by the visa card office is 1500 us dollars.
维沙卡的信用限额是1500元美金

6.We need their permission to extend credit over that amount.
如果数目超出那个限额，我们就需得到他们的允许。

7.Will you like to settle the difference in cash?
您愿意用现金支付差额吗？

8.I am afraid we have not credit arrangement with your company ,madam, you may pay by these credit cards instead.
女士，我们与贵公司恐怕没有信用贷款的协定，您可以改用这些信用卡中的任何一种来付款。

关于延迟退宿

1.        If you check out after the 12 noon, you have to pay half rate.
如果您在中午12点钟后退宿，就得付半天的房费。

2.        If you check out after 6pm, you have to pay the full rate.
如果您在下午6点钟后退宿，就得付一天的房费。

算错了账款

1.I am sorry to hear that.
很抱歉听到您这么说。

2.I will check it with the department concern, would you mind to wait for a minute?
我去跟有关部门核对一下，您介意等一会儿吗？

3.        There is been an erro.
是我们搞错了。

4.I neglect the detail when I draw your bill.
我在开账单时忽略了那个细节。

5.I will correct your bill.
我来把您的账单改过来。

6.We correct your bill by deducting 180yuan from the total.
我们将账单改正过来，从总额中减去180元。

7.Here is the money you overpaid.
这是您多付的钱。

送别客人

1.        Have a nice trip.
祝您旅途愉快。

2.        We hope you enjoy your stay.
希望您在这儿住的愉快。

3.We hope you have a pleasant stay , Madam. We hope you have a enjoyable stay, Madam.
希望您在这儿住的愉快，夫人。

4．We look forward to serving you again.
我们期待再次为您服务。