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A:This is the last time I'm using your company. I have never seen so much disorganization!
B:I do apologize, Mr. Kane. There is really no excuse for this. But I assure you this will not happen again!We have spoken to the salespeople involved.
A:That's not good enough! I just don't trust your company to take care of business in an orderly fashion.
B:You have every right to be upset, Mr. Kane, but I do hope you'll reconsider. |
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