verallen

A:This is the last time I'm using your company, I have never seen so much disorganization
B:I do apologize, Mr.Kane. There really is not excuse for this, but I sure you this will not
   happen again. We have spoken to sales people involved
A:This is not good enough. I just don't trust your company to take care of business in an
   orderly fashion
B:You do have every right to upset, Mr Kane. But I do hope you reconsider