W: Dr. Carter's Office.
M: Yes, I'd like to make an appointment to see Dr. Carter, please.
W: Okay. Could I have your name please?
M: Yes. My name is Ronald Schuller.
W: Okay. (1)________________________________________?
M: Uh. Do you happen to have an opening in the morning?I usually pick up my kids from school around that time.
W: Okay. Um...how about Tuesday at 8:00 a.m. or Thursday at 8:15 a.m.?
M: Well, Thursday would be fine.
W: Okay. Could I have your phone number please?
M: It's 643-0547.
W: Alright. And what's the nature of your visit?
W: Yes, sir.
M: Well, to tell the truth,(2)____________________________________________________,and I hurt my ankle when my foot landed in a paint can.I suffered a few scratches on my hands and knees,
but I'm most concerned that the swelling in my ankle hasn't gone down yet.
W: Well, did you put ice on it immediately after this happened?
M: Well yeah. I just filled the paint can with ice and...
W: And so after you removed the paint can...Sir, sir, Mr. Schuller, are you still there?
M: Well that's part of the problem. Uh, the paint can is still on my foot.
W: Look, Mr. Schuller. Please come in today. (3)_____________________.