想说就说（四）—25：section 7: dealing with the customer complains

Hello, is this EYG computers?

Yes, it is. Sally Jo is speaking. How can I help?

Actually, I’m calling to complain about your service, the computer I bought last week is faulty.

Oh, I’m sorry to hear that, sir. What exactly is the problem?

Well, basically, it doesn’t work. It doesn’t even start properly.

Oh, dear, I’ll do whatever I can.

详细解说：

1.
Sally Jo is speaking.

2.
I’m calling to complain about your service.

I’m just calling to say hello.

I’m calling to ask you about party on Sunday.

3.
The computer I bought last week is faulty.

I think there’s faulty wire somewhere.

The camera I bought was over priced.

I was over charged.

It turned out a piece of junk.

4.
I’m sorry to hear that.

I’m so sorry about that.

Oh, that’s terrible.

5.
It doesn’t work.

Does this light work?

6.
It doesn’t even start properly.

I can not start my car.

You have to push the start button to start the fax machine.

7.
Oh, dear.

Oh, my god.

God.

8.
I’ll do whatever I can.

I’ll see what I can do.

I’ll look into this immediately.

I’ll get someone on this right away.

想说就说（四）28-话急救包

I’m calling to complain.

I’m sorry to hear that.

It doesn’t work.

It doesn’t even start properly.

I was over charged.

I can not start my car.

I’ll see what I can do.

I’ll do whatever I can.

I’ll look into this right away.

Oh, dear.