A：Grand Department, what can I do for you?

A：宏伟公司，我能帮您做点什么？

B：It’s the electric rice cooker. It can not cook the rice well.

B：是关于电饭锅，米饭煮不熟。

A：What would you like us to do?

A：您希望我们帮您做什么？

B：I want to have it returned.

B：我想退货。

情景再现

Clerk: Grand Department, what can I do for you?

职员：宏伟公司，我能帮您做点什么？

Mary: It’s the electric rice cooker. It can not cook the rice well.

玛丽：是关于电饭锅，米饭煮不熟。

Clerk: Have you done everything according to the instructions?

职员：您都按照使用哪个说明操作的吗？

Mary: Of course, what’s more, this not the first time I use an electric rice cooker.

玛丽：当然，而且这不是我第一次使用电饭锅。

Clerk: Then what would you like us to do? Can we repair it for you?

职员：那么您希望我们帮您做什么？我们能帮您修修吗？

Mary: No, I’m really disappointed with you. I want to have it returned.

玛丽：不，我真的对你们很失望。我想退货。

Clerk: It’s OK, please bring all the details. And we are really sorry about that.

职员：好的，请您把详细资料都带过来，我们真的很抱歉。

Mary: Are you available this afternoon？

玛丽：今天下午行吗？

Clerk: We’re at your service at any business time.

职员：营业的时间内我们都为您服务。

语境快递

与“退货”有关的表达有很多种：cancel the orders “取消订单”，如：Due to the depression of economy, we have to cancel the orders. 由于经济萧条，我们不得不取消订单。Get a refund “得到退款”，如 I would like to return the goods and get a refund. 我想退货得到退款。

应急典句

What should we do to compensate?

我们应做什么来赔偿呢？

The new television had a guarantee with it.

这台新电视机有保修单。

Don’t worry. We will send the serviceman.

别着急，我们就派修理工人过去。

May I see your invoice?

我能看看你的发票吗？

Our fridge keeps making the strange noise.

我们的冰箱总是发出奇怪的声音。

词语锦囊

after service 售后服务，be guaranteed against…..保证不会…..,guarantor 保证人，guaranty保证书，a refund of a deposit 保证金的退款，poor quality 质量差，defect 欠缺，mend 修理，fix a machine 修理机器