W: Can I help you?
M: Yes, my son and daughter bought this pen here for my wife's birthday,but it doesn't work so I'd like to exchange it.
W: I see. Do you have the receipt with you?
M: Yes. Here it is.
W: OK.Let me see the pen please.Hmm, it doesn't work at all, does it?Was it dropped or anything?
M: (1)_______________________.
W: Yes, it is. We'll be happy to exchange it for you.Let's see. I'm afraid we don't have another purple one.
M: Oh great.Now what will I do?
W: Would you like to choose a different color?We do have this pen in black and yellow.
M: My wife doesn't care for either of those colors.You don't have any other colors.
W: We have it with a red leather cover.That's three dollars more.
M: I don't think so.(2)_______________________.
W: If you want, we can order another pen just like this one.There wouldn't be any extra charge for it.
M: That sounds like a good idea.Would you please go ahead and do that?
W: We'd be very happy to.It will take a week or ten days.We'll call you when it comes.
M: Thank you very much.
W: You are welcome.
