Besides, act important. This doesn’t mean to(1)______________ and say “do you know who I am?” What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, (2)________________. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint does not require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and (3)_____________. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
