W: Hello, Mr. Summerfield. How are you today?
M: Very well. Thank you, Ms. Green.
W: What can I do for you?
M: Well, unfortunately, there is a problem with the order we received from you yesterday. (1)_____________________.
W: Oh, dear, that’s bad news. I’m very sorry to hear that, and you don’t know how many packs are without manuals?
M: No, because we haven’t opened every pack. But in several of those that have been opened there are none, no manuals.
W: I’m very sorry about this inconvenience, Mr. Summerfield. (2)_________________________, and the manuals should arrive tomorrow or the day after at the latest.
M: All of them, right?
W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack.
M: Yes. Yes, I see. That would be great.
W: Please accept our apologies for this mix-up. (3)_______________________________.
M: Right. Thanks for your swift action.
W: Not at all. Thank you and goodbye for now. Do call if there is anything else.
M: All right. Thank you. Goodbye, Ms Green.
W: Goodbye.
