W: Hi. What can I do for you?
M: (1)_________________________.
W: Well, could you tell me what seems to be the problem?
M: The first time I washed and dried it, the thing shrank at least four sizes。
W: Oh, I see, don’t you follow the washing instructions? You see on the label: to hand wash it then to dry it on low heat。
M: How do I know this? The label is written in French!
W: I’m sorry to hear that. (2)_________________________.
M: I don’t want to exchange it for anything! I just want my money back。
W: Well, I can give you credit on your next purchase or a discount and since the item you purchased was on clearance, we can’t give you a refund。
M: What? A clearance item! I don’t know about this。
W: I guess you didn’t read our ad. Look here is the ad and the information about the clearance sale is at the bottom。
M: Where? Where? That small print! You need an electron microscope to see those words。
W: (3)_________________________.
M: Ok. Ok. I give up. Take your shirt. You can open up a pet store and sell it as a cat shirt。
