W: Good morning. (1)__________________________.Unfortunately, I'm not satisfied with my new computer.I'm having a lot of problems.
M: What seems to be the problem?
W: I'm having problems with my Internet connection.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: What happened exactly?
W: Well, the Internet connection doesn't work.I think the modem is broken. I'd like a replacement.
M2)___________________________________.
W: I was trying to connect to the Internet!What kind of question is that?
M: I understand you're upset, Madam.I'm just trying to understand the problem.I'm afraid it's not our policy to replace computers because of misusage.
W: I bought this computer with the software pre-loaded.I haven't touched anything.
M: We're sorry that you've had a problem with this computer.Could you bring in your computer? (3)______________________________.
W: OK, that will work for me.
M: Is there anything else I need to know about this that I haven't thought to ask?
W: No, I'd just like to be able to use my computer to connect to the Internet.
M: We'll do our best to get your computer working as soon as possible.
2)___________________________________.