Recently, many iPhone users have been complaining about their devices automatically shutting down. Apple has not offered an official explanation, but Apple customer service workers admitted that they have received many inquiries about the issue.
最近许多iPhone机主都在抱怨自己的手机自动关机。对此苹果公司还没有给出官方解释，但是苹果客服工作人员承认他们已经收到了有关该问题的许多询问。
"My iPhone still had 40 percent power left, but it suddenly powered off,"said Tian Tian, an iPhone 6 user. Some also complained about their iPhones shutting down when they tried to take photos. They were forced to charge the phone in order to turn it back on.
iPhone6机主“天天”说道：“我的iPhone还有40%的电量，但是它却突然自动关机了。”还有一些人则抱怨说，当他们想要用iPhone拍照的时候，手机却突然关机了。为重新开机，他们不得不给iPhone充电。
Apple has not yet provided a solution to this problem. They may be waiting because they haven't yet figured out the root of the issue, speculated Wang Yanhui, chief secretary of the Chinese Mobile Union.
目前苹果公司还没有就这个问题给出解决办法。据中国手机联盟秘书长王艳辉（音）推测，苹果目前按兵不动是因为他们没有找到问题的根源。
An Apple customer service representative said the automatic shutdown may be related to the phone's temperature, operation or battery life. Some users have also cited failure to upgrade the operating system as a factor.
据苹果一名客服代表表示说，自动关机也许和手机的温度、操作、以及电池寿命有关。一些用户还认为未能升级手机操作系统也是原因。
Wang added that the iPhone is more sensitive to temperature than other mobile phones. The representative suggested a phone case to help avoid shutdowns caused by low temperatures.
据王艳辉表示，iPhone要比其他手机对温度更为敏感。而苹果客服代表则建议说，使用手机套子可以避免因低温造成的手机关机。
Other recommendations from Apple employees include checking the status of each app and paying attention to battery charge. Users can press the home button and lock button to restart the device. In addition, if problems persist, users can contact Apple to arrange for a repair.
苹果公司员工还给出了其他一些建议，包括检查每个APP的状态、并且注意给电池充电。机主们可以按Home键和锁屏键来重启手机。此外，如果问题仍然没有解决的话，机主们可以联系苹果安排一次维修。