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A：Mr. Wilson. We very regret the mistakes in goods. I am very sorry and we are responsible for the mistake.
威尔森先生，我们对于货物中出现的错误感到很抱歉。这次的差错我们负责，非常抱歉。
B：We have no choice but to hold you responsible for the loss we sustained.
对于所遭受的损失，我们不得不要求你们负责。
A：The first problem is supposed to be solved after the investigation. About the second problem, I admit it's our fault, so we will exchange all merchandise that falls short of our sample.
第一个问题调查清楚之后才得以解决。第二个问题，我承认是我们的失误，我们会无偿调换所有与样品不符的货物。
B：Well. I hope there won't be such things.
好。我希塑这样的事情不会再发生。
A：I can assure you that such a thing today will never happen again in future delivery. We have made the plan to improve the package of our exported goods.
我可以保证这种事情再也不会发生。我们已经制定计划以加强我们出口货物的包装质量。
