索赔 索赔

幽幽草

一、概述：

　　如果进口商收货时发现货物与合同不符，就会向出口商提出索赔。一
般来说，可按下列步骤书写：

　　1. 对提出索赔表示深深的遗憾
　　2. 说明订单的日期或合同、信用证的编号、索赔货物的名称及交货
期，便于对方查找。
　　3. 说明要求索赔的原因
　　4. 说明由此造成的不便
　　5. 提出解决索赔办法。

　　在答复索赔的信函时，应有礼貌。首先要确定对方提出的索赔是否有
道理。有，则表示深深歉意，立即纠正。无，则耐心的指出。

　　在写此类信函时，有着严格的写作要求：

　　1. 尊重事实，充分说理，分清是非。必须重视调查研究，掌握证据，
明确责任。
　　2. 注意策略、讲究生意经。提出的解决争议的方案，必须着眼于尽
量有利于自己，尽量减少损失，同时又要兼顾对方的利益。

例文：

October 25,2000

Dear Sirs,

　　We deeply regret to advise that the Chemical Fertilizer
despatched on Oct. 11, 2000 ,against our contract No. TH5829
have been examined and found many defects. The commodity
Inspection Bureau of Shanghai has carefully examined the quality
of Chemical Fertilizer and found it far below the standard
stipulated in our contract. The inspection certificate are
enclosed.
　　As you know, We have extablished business relations for
almost ten years and we cooperated very well during these years.
The storge of this lot brings us much inconvenience.
　　Please look into the matter at once!

Exercises:

　　以上文为参考，写一封回信：经调查，是由于仓库人员的疏忽，发错
了货，对此表示深深的歉意，上批货请按市场价出售，货将于近日快速运
到。

yunfeirhu

This matter is due to the negligence of warehouse personnel who shipped the wrong goods. We expresse deep regret for this. Please sale the last goods at the market price, and the goods will be shipped recently.