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作为新人，如果电话响了，你是接还是不接呢？不接显得不太好，那接了又该说些什么呢？于是我们就在心里默默的祈祷电话不要响，其实不用怕，等你学会了这些经典的电话用语和表达，你也能很优雅的接听电话。
1.新人开口第一句：介绍
经典表达：
Good morning. I’m new here. Please let me introduce myself.
早上好。我是新来的。我先自我介绍一下。
举一反三：
Hello, my name is XXX.
You can call me XXX.
Would you please introduce me to others? （如果你不好意思自我介绍的话，那就让HR或者你的直属上司来帮你介绍吧。）
2.新人开口第二句：寒暄
经典表达：
Nice to meet you.
很高兴认识你。
举一反三：
Glad to see you.
Please to meet you.
I’ve heard a lot about you. （这句翻译成中文就是久仰大名，适合于见到某位“业界大牛”时恭维对方。）
3.新人开口第三句：公司规定
经典表达：
What are our rules about punching?
公司上下班打卡有什么样的规定？
举一反三：
Are there any rules on the dress code I should follow?
Could you tell me our policy on the safety manual?
Sorry, I don’t know the rules.
4.新人开口第四句：工作内容
经典表达：
Would you like to tell me my work duties?
你能告诉我，我的工作职责是什么吗？
举一反三：
Could you please tell me some basic responsibilities about my job?
Can you tell me what my specific work is?
Would you give me a brief introduction about my job description?
5.新人开口第五句：在哪里？怎么用？
经典表达：
Excuse me, could you please tell me where the copy room/meeting room/rest room is?
打扰一下，能不能请你告诉我复印室/会议室/盥洗室在哪？
举一反三：
I’m sorry to bother you. Can you tell me how do I use this copy machine/fax machine/overhead projector?
Do you know where i can get the paper shredder/hole-puncher/scanner?
Can you help me with the form?
6.新人开口第六句：能帮我个忙吗？
经典表达：
May I ask you a favor?
我能请你帮个忙吗？
举一反三：
Do you mind if I ask you a favor?
Could you do me a favor?
Would you please give me a hand?
May I ask you something?
7.新人开口第七句：谢谢帮忙
经典表达：
You’ve really helped me a lot.
你真是帮了我大忙。
举一反三：
Thank you for your help.
That’s very kind of you.
Thank you so much.
Many thanks.
8.新人开口第八句：你能再给我说一次吗？
经典表达：
Can you explain that again for me?
你能再给我解释一次吗？
举一反三：
I’m sorry I didn’t catch your meaninging. Did you mean XXX?
Excuse me, what you are saying is XXX?
Would you please say it once more?
9.新人开口第九句：我不清楚，我帮你找个知道的人吧。
经典表达：
It might be difficult for me to meet your requirements, but let me find someone who will take care of it for you.
我想我大概没法满足您的要求，让我为您找一个可以帮助您的人来吧。
举一反三：
I don’t know the answer to your question. If you don’t mind waiting for a moment, I will find someone who does to help you.
10.新人开口第十句：告别，明天见
经典表达：
See you tomorrow.
明天见。
举一反三：
Good bye.
Bye-bye |
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发表于 2012-11-20 15:03
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