对酒店的服务不满意，如何“优雅”的投诉？

kobe

Top Sentences 例句：

1. The light in this room is too dim.

这房间里的灯光太暗了。

2. Can you change the room for me? It's too noisy.

能给我换个房间吗？这儿太吵了。

Dialogue 对话：

Man: Could I see the hotel manager please? I have a complaint.

男士：我能见经理吗？我要投诉。

Manager: Can I help you?

经理：我能帮助您吗？

Man: Yes. I checked in your hotel on Wednesday. During my staying here, something made me feel uncomfortable.

男士：可以。我周三入住了你们的宾馆。在我入住期间，很多事情让我感觉很不舒服。

Manager: I'm all ears.

经理：我很乐意倾听。

Man: First when I checked in, the receptionist complained that I didn't make a reservation. But, is it necessary to make a reservation for each time?

男士：首先，我入住时，接待员抱怨我没有预订，但是，有必要每次都预订吗？

Manager: No, it's not necessary.

经理：不，没有必要每次预订。

Man: Second, in the guest room, some facilities had problems. Some lights couldn't turn on. There is no hot water in the washroom. And TV channels are too limited.

男士：其次，客房设施有很多问题。灯有的不亮，卫生间里还没有热水，而且电视频道也很有限。

Manager: I'm sorry to hear that.

经理：很抱歉给您带来不便。

Man: The last, the service for guest room was too slow, and the staff was in a bad service attitude.

男士：最后，客房服务非常慢，而且服务员态度不好。

Manager: I'm terribly sorry to hear that. I'll attend to it immediately.

经理：很抱歉出现这种事情，我会马上处理。