Lesson IV. Using the Telephone 3(Test) Telephone, Lesson, Using, Test

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Test (1)

In this Test section we will see how well you can ask questions. We shall tell you something about Mr Hussein, and we want you to ask a question about Mr Lee.

Here are two examples:

Mr. Hussein usually stays at the Plaza Hotel. Where does Mr. Lee usually stay?

Mr Hussein is stays at the Plaza Hotel now. Where is Mr Lee staying now?

Now you ask two types of question. 1.Mr Hussein usually stays at the Plaza Hotel.

2.Mr Hussein is staying at the Plaza Hotel now.

3.Mr Hussein usually goes to the office in the morning.

4.Mr Hussein is going to the office now.

Test (2)

Taking messages is another very important part of a secretary's work. The message must be accurate and easy to understand. These are some things that a message must have in it:

1.The name of the person the message is for.

2.The date and time of the message.

3.Who the message is from.

4.The message itself.

5.The name of the person who took the message.

Now let's see whether you can take down a telephone message. Read the following conversation and write down your notes.

A: Good morning. Can I speak to Mr Ballito? B: I'm afraid not. It's 12 o'clock. Mr Ballito always goes to lunch at noon.Can I take a message? A:Yes please. My name is Hasan. I have an appointment with Mr Ballito this afternoon.

B: What day is it ... April 23rd ... ah yes, Mr Hasan, 3 o'clock.

A:That's right, but I'm afraid I may be about ten minutes late. Would-you tell Mr Ballito that, please?

B:Certainly Mr Hasan, I'll tell Mr Ballito that you will be ten minutes late for your 3 o'clock appointment.

A:Thank you very much.

Can you write down the five points？